Help
Frequently Asked Questions
Need help? We have listed our most commonly asked questions below. To contact us, please visit our contact page.
Ordering
You can place an order through our website or by calling us on 01295 788522
Our website takes most forms of card payment as well as PayPal
No, not at all. You can even choose to checkout as a “guest” if you wish
Yes, absolutely
No! Everything you can see on our website is available to purchase – even if you just want one
Yes! We ship to many countries. Our website will calculate it automatically for you. Call us if your country is not on our system
Please call us. We would love to help you: 01295 788522
If you placed your order online, then log in to your account and click on “orders” to view your order history. If you ordered on the phone please call us on 01295 788522
Delivery
It depends! We use Royal Mail and ParcelForce and we calculate the cost of postage based on the weight of your order, and your location.
Usually within 2-3 working days, quicker if you order express postage
Probably! Our website will be able to see if we do, but if it cannot find you for whatever reason, give us a call on 01295 788522
Please see our delivery page for more details
Samples
Yes you can. Read our samples page for more information
Custom Packaging
Yes we do! But it does depend on the product and the quantity. Call us on 01295 788522 or visit our Custom Packaging section for more information
Yes we can! But it does depend on the product and the quantity. Call us on 01295 788522 or visit our Custom Packaging section for more information
Absolutely! Call us on 01295 788522 or visit our Custom Packaging section for more information
My Account
Not to worry, we can reset it for you! Please click on the Lost Password link here and follow the instructions carefully
Go to the My Account section and enter your username and password